In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
"I have recently had a tooth implant and a veneer replacement, both of which I am so pleased with. Dev explained the whole procedure and…"
"Dev has given me service of a very high technical standard. He has been very understanding of the issues I face suffering from severe Bruxism.…"
"Extremely happy with the treatment I received from Dev. He completed a full bone grafting and fitment of an implant and crown on one of…"
"They were absolutely very good , so friendly and polite. Nobody wants to have a tooth removed because of the pain and discomfort but they…"
"I had a course of treatment recently with Devika and Maisie following an emergency appointment. I am a nervous patient but they were lovely and…"